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FAQ

LOCATION OF STORE
We are online only, but we ship worldwide!
We have teams in San Francisco and Taipei to make the magic happen!   

PAYMENT METHOD
- Credit card payment (via secured Paypal gateway)
- Paypal payment with Paypal account
We offer a secure Paypal payment gateway that allows you to complete the order worry-free.

CURRENCY
Prices are shown in USD by default.
You may change it to the currency of your choice on the top right corner of the site.

SHIPPING & DELIVERY
Please see SHIPPING & DELIVERY page for more information.

RETURNS & EXCHANGES
Please see RETURNS & EXCHANGES page for more information.

PRODUCT CARE
Most lingeries are delicate and deserve extra care when wash. We recommend hand washing with mild detergent and cool water, and always air dry!

SIZING
Our general sizing range:
- XS-XL
- US bra sizing 32A to 40DD
- EU/Asia bra sizing 70A to 90DD
- AU/NZ bra sizing 10A to 18DD
...but we are constantly expanding our size offering, so check back for more goodies!

Please see sizing and measurement details within each product detail page and carefully select the correct sizes based on the description.

Our sizes are shown in US/UK, EU/Asia, and AU/NZ sizing on the site.

BRA GENERAL SIZING GUIDE

US/UK

EU/Asia

AU/NZ

Under bust

Upper chest

32A

70A

10A

68-72 cm /

27-28.5”

82-84 cm / 32-33”

32B

70B

10B

84-86 cm / 33-34”

32C

70C

10C

86-88 cm / 34-35”

32D

70D

10D

88-90 cm / 35-36”

34A

75A

12A

73-77 cm /

29-30.5”

87-89 cm / 34-35”

34B

75B

12B

89-91 cm / 35-36”

34C

75C

12C

91-93 cm / 36-37”

34D

75D

12D

93-95 cm / 37-38”

36A

80A

14A

78-82 cm /

31-32.5”

92-94 cm / 36-37”

36B

80B

14B

94-96 cm / 37-38”

36C

80C

14C

96-98 cm / 38-39”

36D

80D

14D

98-100 cm / 39-40”

38A

85A

16A

83-87 cm /

33-34.5”

97-99 cm / 38-39”

38B

85B

16B

99-101 cm / 39-40”

38C

85C

16C

101-103 cm / 40-41”

38D

85D

16D

103-105 cm / 41-42”


Bra sizing is complicated! Still not sure of your size? No worries, we are here to help! Just contact us and we'll get right back to you!

Ordered the wrong size? No worries! We offer a 30-day return policy, so you can always return the product if it does not fit. Please see RETURNS & EXCHANGES page for details.

WE’D LOVE TO HELP
For any other questions, you can contact us in the below methods.

  1. Fill out a form directly on our CONTACT US page
  2. Email us at hello@moribay.com
  3. Chat with us live! Click on the Help Center chat icon on the bottom right of the site and use your Facebook account to chat with us.

For methods 1 and 2, we will respond to you within 1 business day.

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